Return Policy

We offer a 30-day return policy for all items that are returned in their original packaging and show no signs of wear, damage, or use. This includes items that have been opened and used, as long as they are returned in the original packaging and are in the same condition as when they were received.

The customer is responsible for the return shipping costs. Once we receive the returned item and verify its condition, we will process a full refund to the original payment method.

TERMS & CONDITIONS

Remedy Limitations. Buyer’s exclusive remedy in the event that the Goods do not conform to the plans and specifications supplied by the Seller shall be either (a) to repair or to replace, at Seller’s option, the defective Goods in accordance with Section 12, or (b) if after repeated efforts Seller is unable to resolve the defect by repair or replacement, to refund the purchase price upon return of the defective item.

Goods Repair and Return Merchandise Authorization (RMA). Should problems arise that cannot be handled by Technical Support, please call 888-255-5508. No Goods shall be returned without prior Seller authorization. Buyer shall provide Seller’s service representatives with all information necessary for Seller to process the return and to issue an RMA Number. Buyer shall have Invoice Number, Part Number, Serial Number, Company Information and a Description of the problem ready when calling. Damaged, inoperative or malfunctioning Goods must be returned by Buyer in static protective material, securely packaged to prevent damage in transit with the RMA number written on the outside of the package, and shipped prepaid to 9800 Association Ct. Carmel, IN 46280. Stocked items will be shipped upon receipt of Goods. Under certain circumstances, approval may be given, at Seller’s discretion, for cross shipment of Goods via UPS Ground Service.Seller’s acceptance of any Goods so shipped shall not be deemed an admission that the Goods are nonconforming, and, if Seller finds that any Goods returned are not defective, such Goods will be reshipped to Buyer at its expense and Buyer will be charged for the shipping charges incurred by Seller. If any of the Goods are found to be nonconforming, Buyer expressly waives its rights to consequential or incidental damages. It is acknowledged that the items sold are not so unique or the circumstances such that either party shall be entitled to the remedy of specific performance. Goods found to be operable after testing (i.e. no trouble found), may be subject to Seller’s then-current handling charge. Repairable out-of-warranty Goods will be repaired at Seller’s then-current repair charges upon receipt of the Goods and Buyer’s applicable purchase order or other written authorization to repair.